Question:
How to request a Support Portal Account for a new user?
Answer:
A Support Portal account is required in order to open a ticket with Veeva Support.
To obtain a Support Portal login account, do the following:
- Submit a request to Veeva Support using the Veeva Support Portal Account Request form.
- From the Resources menu, select the Support Portal Account Request form.
- Fill out the following information in the form:
- First Name
- Last Name
- Title
- Phone Number
- Email Address (recommend a business email address)
- Company Name
- Region
- Product
- Role* (To open tickets with Product Support and Managed Services, select System/Business Admin)
- CRM Org ID, Vault ID, or Network Instance
*Note: If you select the Role = Business Administrator, it will prompt the user for their Manager's name and business email address.
- Click Submit. This opens a Support ticket.
- The Support agent will send the user an email with a link to the portal and a temporary password. They can log in and change their password. Then, bookmark the portal.
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