Question:
Vault can use a Send Email rule to send users an email notification when certain conditions are met. Example:
A rule can be configured to send an email when a new Adverse Event form is submitted. The value of Is the adverse event serious? is set to Yes. An Admin can define which users receive these email notifications. Some users query why they are not receiving AE or SAE notifications for a Study. What are the possible reasons for this issue?
Answer:
There are a number of reasons that might cause this issue:
- To send an email notification to a group of users when certain conditions occur, an Admin needs to create Email Groups and a Send Email Rule from Studio Tab. If there is no Send Email Rule created, the notification cannot be triggered from Vault.
- For users or groups to receive email notifications, an Admin must assign users or groups to the created Email Groups from the EDC Tools --> Email Group Assignment tab. If the user is not added to an Email Group, then the user cannot receive email notifications.
- Vault does not send emails to Inactive users. If the user status is inactive in Vault by the time the email notifications are sent, then that user cannot receive email notifications.
- The email address of the user is incorrect.
- The email notifications are in the SPAM folder.
Note: An Admin or Vault Owner can check the email notification status from Admin --> Operations --> Email Notification Status tab and filter by date range and the user email address.
Related Documentation:
Vault Help Documentation: Sending Email Notifications with Rules
Vault Help Documentation: Assigning Users to Email Groups