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What are the Most Common CRM Sync Errors?

  • Updated

Question:

What are the Most Common CRM Sync Errors?

Answer:

Entity Deleted

  • Entity Deleted errors occur when an account associated with a call is deleted. This can also happen when an account is merged if merge functionality is not enabled for the user.

Invalid Id

  • Invalid Id errors occur when a record is being updated but contains a related record that has been deleted.  The related record can be undeleted to allow the user to sync the record.  Example: An address was deleted which is being referenced on a call

Record Type ID this ID value isn't valid

  • Users see this error when access is removed to a particular record type online and they create new records with that record type before syncing the updated access offline. Users need access to the record type in order to sync the outstanding records to the server.

Insufficient access rights on object id 

  • If a user no longer has rights to an object or record on an object, this error occurs during a sync. Access should be granted back to the object or record so the user can sync the record online.

Data has been modified 

  • If a user updates a record online and another user updates the same record prior to syncing down the change made online, a data has been modified error is thrown. The user should update the record online and delete the error record from their offline device.

Duplicate value found 

  • Users receive these errors on due to to an existing record with the same "External ID" or 'Unique ID' field.  This is more common with Territory Specific Field (TSF) or Affiliation records when one of these records is created offline as it only checks uniqueness with the offline records.  If the record is a duplicate of an existing online record, the user should delete the error and resync.

OutofMemoryException 

  • An out-of-memory exception occurs when a tablet runs out of memory. Typically, this occurs when the user is trying to sync large data sets. The user should make space on the tablet, reboot and try syncing again.

Open a ticket with Product Support if any additional assistance is needed to resolve any of these issues.

Related Documentation:

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