Overview:

Why an end-user does not have record access to Custom Setting Records in Veeva CRM?

Root Cause:

In order to verify that an end-user has access to a specific custom setting record, log in with the end user and use the Salesforce Query Language (SOQL) to try querying the Custom Setting record. Both Salesforce Inspector and Workbench may be used.

Example Custom Setting records are as follows:

select id from Veeva_Settings_vod__c

select id from Approved_Email_Settings_vod__c

select id from Multichannel_Settings_vod__c

However, any other Custom Setting records can be taken. In the event these Custom Setting items are not queryable, then the end-user has no access to them.

The issue is caused by the following Salesforce feature. As a System Administrator, navigate to: Setup --> Administration Setup --> Data Management --> Schema Settings

If the Restrict Access to custom settings option is turned on, the access to all Custom Setting records is revoked from the end-users in Salesforce, by default.

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Solution: