Question:

What are the Custom Solutions to Review in case of Particular Issues in Veeva CRM?

Answer:

These are the custom solutions to review, which can be found under the Salesforce Setup Menu:

• Apex Classes: Apex Code is an object-oriented programming language that allows developers to develop on-demand business applications on the Lightning Platform.
  
  App Setup --> Develop --> Apex Classes
  
  
  
  
• Apex Jobs: Monitor the status of all Apex jobs, and optionally, close jobs that are in progress.
  
  Administration Setup --> Monitoring --> Apex Jobs
  
  
  
  
• Process Builder: With the Process Builder, easily automate everything from daily tasks, like approvals and follow-up emails, to more complex processes, like order renewals and new-hire onboarding. Click New above to get started.
  
  App Setup --> Create --> Workflow & Approvals --> Process Builder
  
  
  
  
• Flows: Use clicks, not code, to build flows that provide guided visual experiences or behind-the-scenes automation. Flows can display and collect information from users, process sets of Salesforce records, and use powerful branching logic. You can also add flow actions that provide access to Apex code, JavaScript, and external web services.
  
  App Setup --> Create --> Workflow & Approvals --> Flows
  
  
  
  
• Workflow Rules: Workflow automates types of actions based on your organization's processes.
  
  App Setup --> Create --> Workflow & Approvals --> Workflow Rules
  
  
  
  
• Custom Triggers: A trigger is an Apex script that executes before or after data manipulation language (DML) events occur.
  
  App Setup --> Create --> Objects --> Object_name --> Triggers
  
  
  
  
  
• Approval Processes: Approvals are complex business processes that require information gathering and planning before implementation.
  
  App Setup --> Create --> Workflow & Approvals --> Approval Processes
  
  
  
  
• Bulk API / Custom solution: Salesforce customization refers to adding new features or functionality unavailable or not accessible in the default application environment. It involves custom development of code and includes external tools for developing functions that meet business needs. 

Related Documentation:

Knowledge Article:

• Veeva Support Ticket Priority and Service Level Agreement (SLA)