Overview:
Notification, job completion, password reset or other emails sent by Vault do not arrive to the email address of one or more Vault users.
Root Cause:
This issue can have multiple root causes including incorrect email address, spam filter or firewall configuration
Solution:
Depending on the root cause there are several possible solutions:
- Check and correct the email address of the user in Vault.
- Check the spam folder and email filters.
- Contact the local IT who can look into the spam filter configuration if it is managed centrally.
A good practice is to whitelist the sender of the Vault emails which is: vault-emails@veeva.com.
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