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Deleting Webbrowser History for Resolving Veeva Vault Related Issues

  • Updated

Question:

Vault Product Support or Global Service Center may ask for clearing the all-time browser history, selecting all items, except Passwords in order to help to resolve Veeva Vault related issues.

Note: Clearing browser history removes records of the websites that were visited, including their URLs. This action can also clear associated data like cookies, cached files, and saved passwords. This can lead to improved webbrowser performance and resolution of various issues. Clearing the Browser History is considered a common troubleshooting step.

After performing this action, Vault End Users and System Administrators will need to log into their web services again, thus Veeva Vault.

How to Delete the browsing history in various Webbrowsers?

Answer:

Steps for deleting the browsing history depends on the webbrowser utilized.

The general steps are as follows:

  • For the time range, select "All time".
  • Uncheck the box for "Passwords" (if available).
  • Check the rest of the items.

Click the links below to read the instructions to delete the Browsing History for each Webbrowser.
Right click and open the screenshots in a new tab to view them in full screen.

  1. Click the three horizontal lines in the top right corner and select “Settings”
    Browsing MZ.png

  2. Click on "Privacy & Security” and  “Clear Data”:
    MZ Delete browsing .png

  3. Choose the time range and data types to clear, then click "Clear". 


  • Deleting Browsing History in Safari

  1. Click on History from the top menu > Clear History:
    Clear Safari.png

  2. Click "Clear History" to confirm.
    Safari Clear history 2.png

  • Deleting Browsing History in Microsoft Edge

  1. Click the three-dot icon (...) at the top right corner and select "Settings." 


  2. Select  "Privacy, search, and services,"  then "Clear browsing data now> Choose what to Clear"
    MEdge borwsing history.png
  3. Choose the time range and data types to clear, then click "Clear now".

Related Documentation:

Vault Help Documentation:

 

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