Question:

Why an owner cannot start a workflow in PromoMats?

Answer:

Multi-Channel Action permission is needed. The owner cannot start the workflow for the document because:

• The document is already in an active workflow:
  
  
  
  
• The user is removed from the Sharing Settings. 
  
  
• The owner role does not have Multi-Channel Action permission. To check this setting:

1. Go to Sharing Settings.
   
   
2. Hover the mouse over the Owner role and see if Multi-Channel Action is checked (enabled),
   
   
   
   
3. Check different roles to see if the permission is checked (enabled).
   
    
4. If another role has the required permission, the user who has Edit Sharing Settings can add a user account under that role to the Sharing Settings.

Related Documentation:

Vault Help Documentation: Vault Help   

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