Question:
Missing files in ZIP downloaded from Export All Files Option in PromoMats and Medical
Answer:
The default Windows application (Windows Explorer) that open the ZIP files may fail to display some of the compressed files.
The users can download the application WinZip or 7-Zip with internal authorization* and use it to open the ZIP file created by Vault.
*: Users might need internal authorization from the Pharma Company to download these applications.
Once the new application is installed, follow the steps below:
- From the Vault ZIP file, right-click and select Open with --> Choose another app as shown below:
- From Other Options, select the new application that was downloaded. Optionally, the user can tick the box Always use this app to open .zip files. Then, click OK.
- The ZIP file opens and displays all files downloaded by Vault.
Note: Vault downloads only the documents the user has permission to view. The export_summary file indicates the documents excluded from the export and the reason.
Related Documentation:
Vault Help: Exporting from Documents
Knowledge Base: How to Export All Files from a Document in PromoMats and Veeva Medical?