Question:

How to reset a password in Vault?

Answer:

The following steps are only applicable for users under a username and password profile:

1. Access the Vault login page. 
2. Click on Having trouble logging in?
   
   
   
   
3. Click on Forgot Password.
   
   
   
4. Enter your User Name and click on Continue.
   
   
   
   
   
   
5. Open the Veeva Vault password reset request email and click Reset Password.

6. Type a new password in the New Password field.
7. Re-type the same password in the Re-enter new password field.
8. Click on Continue.
   
   

This updates the password and the user can now use that password to log into Vault.

Related Documentation:

Vault Help Documentation: How to Reset Your Forgotten Password or Retrieve User Name

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