Overview:
The Standard Account Profile page is not displayed directly from My Stakeholders in Medical CRM. User need to select View Full Profile from the Action Button to display it.
Root Cause:
One reason is that the KOL_vod field on the Account_vod object is selected.
If the KOL_vod field is enabled, the new pop-up profile page displays when a user selects a Stakeholder from the My Stakeholders page.
Solution:
The user needs to decide whether to select the KOL_vod field on the Account_vod object.
The Key Opinion Leader (KOL) profile allows users to view large amounts of research data about stakeholders or accounts in a manageable format. While standard account profiles are designed to execute on activities and data entry, Veeva Medical’s KOL profile interface is research driven.
Related Documentation:
CRM Help Documentation: Key Opinion Leader Profile