Contacting the CDMS Global Service Center
Veeva's CDMS Global Service Center provides essential 24/7, 1st-line support to CDMS end-users as well as Sponsors.
With global coverage, the GSC can be reached anytime using the Support Portal by opening a ticket, by email (CDMS_Support@veeva.com), or by phone. In order to open a ticket, the user must have a Support Portal login account and be logged into the portal.
Note: For non-Support questions or issues, use the following information from the Contact Sales page on Veeva.com.
Americas | |
Direct Line: | +1-800-350-8722 |
US Toll Free: | +1-800-350-8722 |
Brazil Toll Free | 0800-7612628 |
Europe | |
Direct Line: | +44-1-865-502-582 |
France Toll Free: | 0-801-840-214 |
Germany Toll Free: | 0-800-000-9586 |
Italy Toll Free: | 800-961-582 |
Ireland Toll Free | 1-800-816927 |
Netherlands Toll Free: | 0-800-2658-989 |
Portugal Toll Free | 800-500751 |
Russia Toll Free: | 8-800-301-4092 |
Spain Toll Free | 900-999-322 |
Asia | |
Australia Toll Free | 1-800-290-794 |
Direct Line: | 290-994-110 |
China Line: | 0-218-027-0711 |
India Toll-Free | 000-800-919-0905 |
Japan Line: | 0-342-331-423 |
Japan Toll Free: | 0-800-170-8062 |
New Zealand Toll Free | 0-800-428-764 |
South Korea Toll Free | 00-308-321-0263 |
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