Contacting the CDMS Global Service Center
Veeva's CDMS Global Service Center provides essential 24/7, 1st-line support to CDMS end-users as well as Sponsors.
With global coverage, the GSC can be reached anytime using the Support Portal by opening a ticket, by email (CDMS_Support@veeva.com), or by phone. In order to open a ticket, the user must have a Support Portal login account and be logged into the portal.
Note: For non-Support questions or issues, use the following information from the Contact Sales page on Veeva.com.
Americas | |
US Direct Line | 1-800-350-8722 |
US Toll Free | 1-800-350-8722 |
Argentina | 0800 6660738 |
Brazil Toll Free | 0800 7612628 |
Canada | 1-800-850-0833 |
Colombia |
01 800 9111038 |
Mexico | 800 2833434 |
Chile |
800 231109 |
Europe | |
EU Direct Line | +441865502582 |
Austria Toll Free | 0800 298948 |
Belgium | 800 54134 |
Bosnia and Herzegovina | 800 83047 |
Bulgaria Toll Free | 00800 2100611 |
Czech Republic Toll Free | 0800 088441 |
Denmark Toll Free | 80 820326 |
Estonia Toll Free | 800 0321201 |
Finland Toll Free | 880 0145765 |
France Toll Free | 0801 840214 |
Georgia Toll Free | 800 800118 |
Germany Toll Free | 0800 0009586 |
Hungary | 80 080571 |
Italy Toll Free | 800 961582 |
Ireland Toll Free | 1800 816927 |
Macedonia Toll Free | 800 80580 |
Netherlands Toll Free | 0800 2658989 |
Poland Toll Free |
800 088619 |
Portugal Toll Free | 800 500751 |
Romania Toll Free | 800 410160 |
Serbia | 800 800588 |
Spain Toll Free | 900 999322 |
Sweden Toll Free | 208 89863 |
Middle East | |
Israel Toll Free | 1809 349329 |
Asia | |
Australia Toll Free | 1800 290794 |
Australia Direct Line | 02 90994110 |
China Line | 0218 0270711 |
India Toll-Free | 000800 9190905 |
Japan Direct Line | 03 42331423 |
Japan Toll Free | 0800 1708062 |
New Zealand Toll Free | 0800 428764 |
South Korea Toll Free | 00308 3210263 |
Turkey Toll Free | 800 49240880147 |