Contacting the CDMS Global Service Center
Veeva's CDMS Global Service Center provides essential 24/7, 1st-line support to CDMS end-users as well as Sponsors.
With global coverage, the GSC can be reached anytime using the Support Portal by opening a ticket, by email (CDMS_Support@veeva.com), or by phone. In order to open a ticket, the user must have a Support Portal login account and be logged into the portal.
Note: For non-Support questions or issues, use the following information from the Contact Sales page on Veeva.com.
| Americas | |
| US Direct Line | 1-800-350-8722 |
| US Toll Free | 1-800-350-8722 |
| Argentina | 0800 6660738 |
| Brazil Toll Free | 0800 7612628 |
| Canada | 1-800-850-0833 |
| Colombia |
57 1 800 5191229 |
| Mexico | 800 2833434 |
| Chile |
800 231109 |
| Europe | |
| EU Direct Line | +441865502582 |
| Austria Toll Free | 0800 298948 |
| Belgium | 800 54134 |
| Bosnia and Herzegovina | 800 83047 |
| Bulgaria Toll Free | 359 (800) 2100241 |
| Czech Republic Toll Free | 0800 088441 |
| Denmark Toll Free | 80 820326 |
| Estonia Toll Free | 800 0321201 |
| Finland Toll Free | 880 0145765 |
| France Toll Free | 0801 840214 |
| Georgia Toll Free | 800 800118 |
| Germany Toll Free | 0800 0009177 |
| Hungary | 80 080571 |
| Italy Toll Free | 800 961582 |
| Ireland Toll Free | 1800 816927 |
| Macedonia Toll Free | 800 80580 |
| Netherlands Toll Free | 31 800 0227013 |
| Poland Toll Free |
800 088619 |
| Portugal Toll Free | 351 800 835197 |
| Romania Toll Free | 800 410160 |
| Serbia | 381 800 301106 |
| Spain Toll Free | 900 999322 |
| Sweden Toll Free | 208 89863 |
| Middle East | |
| Israel Toll Free | 1809 349329 |
| Asia | |
| Australia Toll Free | 1800 290794 |
| Australia Direct Line | 02 90994110 |
| China Line | 86 40 06016218 |
| India Toll-Free | 91 800 0504652 |
| Japan Direct Line | 81 3-6843-5768 |
| Japan Toll Free | 81 800-808-0289 |
| New Zealand Toll Free | 0800 428764 |
| South Korea Toll Free | 82 808 704136 |
| Turkey Toll Free | 800 49240880147 |