Question:

How to check MC Cycles which are displaying the "Sorry, something went wrong" error when we try to open them from the Align UI? 

Possible root causes:

• A Modelling MC Cycle is referencing a non-Modeling Field Force.
• The MC Cycle is assigned to a Field Force and a Field Force Model at the same time.
• Invalid CRM Integration User credentials.
• One or more MC Cycle Channels have an invalid Channel Criteria on them for the MC Cycle (this includes fields that do not exist in CRM).
• One or more related MC Cycle Channels do not have any Channel Object and/or have invalid one(s).
• One or more related MC Cycle Plans do not have any Territory value.

Note: MC Cycles with this issue are still openable from the Business Admin tab to check data issues.

Related Documentation:

CRM Help Documentation: 

• Manually Creating a Multichannel Cycle Plan

Knowledge Artice:

• What is the Code Equivalent of the Veeva CRM / Align MCCP Operators Used in the MC Cycle Channel Criteria?