Upon running an Import from CRM job the following the Account error file contains the following error(s):
Failed to upsert. Reason: OPERATION_NOT_ALLOWED: Another resource already exists with [external_id__aln=EXTERNALID]
As the error suggests, the issue is caused by the External ID value already existing in Align for an Account record. This Account may be inactive.
Reasons why this scenario occurs:
- Historical Data
- The Account was deleted in CRM, an Import from CRM was run, then the Account with the same External ID was recreated in CRM
Remove these Accounts or modify their External ID values if deletion is not an option.
Align Help Documentation: