Audience:

Admin

Application:

Question:

Why does the following validation error occur when creating a roster member territory for a CRM-sourced Roster Member?

Start Datetime cannot be before roster_member__aln Start Datetime. 

Answer:

By default, the Roster Member's Start Date field is mapped to the User's CreatedDate in CRM for CRM-mastered Roster Members. This may cause the validation error when:

• The CreatedDate in CRM may be after the date when the user actually starts working in the Territory (Roster Member Territory Start Date).
• After modifying the Start Date of the Roster Member records in Align because the Import from CRM overwrites the Start Date back to the CRM CreatedDate, when a CRM User Record is modified.

The Start Date can be mapped to a custom CRM Date field if CRM CreatedDate does not represent the business Start Date.

Additional Resources:

Knowledge Article:

• How to Import All Records of Particular CRM Object(s) into Veeva Align Without Running a Full CRM Refresh or an Import Date Override Job?