Question:
Why are links not working in an Email Template in Vault?
Answer:
When users attempt to access links or buttons in an Email Template in Vault, they are not clickable.
Also, when the HTML file is downloaded and users try to open the links or buttons, they receive an error message stating that the file cannot be accessed. Users are redirected to the location where the file is stored (local directory).
In the image below, the HTML file is stored within the Downloads folder of the user and, when clicking the link, the user is redirected to the Vault document (broken) file.
This is due to the Special Links in the HTML element not having a specified URL; it is just a token (for example, {{PieceLink}}).
This is the expected behaviour of Special Links. However, the only broken links come from tokens from Special Links. All other embedded URLs work (for example, https://www.veeva.com/).
Once the email is synced into a CRM environment and the Email Template is sent to a recipient, the Special Link gets converted to a URL pointing to the related piece associated with the metadata of the Email Template.
In other words, Special Links do not work in Vault because they are populated only after they are sent over to CRM.
All links can be tested by sending out a test email to oneself.
Related Documentation:
Vault Help Documentation: Approved Email Configuration Tokens
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