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Error Code: 224003. This Video File Cannot Be Played in Vault

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Question:

The user encounters the below error when playing a video file:

Error Code: 224003. This video file cannot be played in Vault. 

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Answer:

There are several reasons why a user encounters Error Code: 224003 while trying to play a video:

  • The source file is corrupted or damaged. Advise the user to repair the source file or save it in a different supported video file for a better experience.
  • The file name contains special characters such as symbols, accent marks, and punctuation marks. Removing such characters and updating the file name resolves the issue.
  • If the browser in use has accumulated data, it increases the chances of caches in the background. Clearing caches and browsing history helps for a higher performance of the load of the video. Trying to switch the browser from the browser currently in use helps load the video faster. 
  • If there are add-ons and extensions (usually add blockers) installed on the browser, the detection of such add-ons can prevent a video from playing causing Error Code: 2244003. Removing such third-party add-ons and extensions helps play the video correctly.
  • If another application runs in the background, it slows down the loading of the video causing the error. Stopping any other application increases the performance of the video play.
  • When multiple videos are played simultaneously on different pages, it can cause Error Code: 224003. Refreshing the page or reducing the number of opened pages fixes the error.

    Please, refer to the below articles to see how to delete browsing history in different browsers:
  • How to Clear the Mozilla Browser History to Resolve a Problem on PromoMats?

Related Documentation:

Vault Help Documentation: N/A   

 

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