Question:
Why does a Video not upload in Vault?
Answer:
When Vault is having issues rendering a video file, the screen displays "Error" or "Waiting" while loading or "Error Transcoding Video":
The video must meet the following requirements:
File size: up to 4GB. For attachments, up to 2GB.
Format: ASF (.asf), AVI (.avi), MPEG (.mpg, .mpeg), MPEG-4 (.mp4), QuickTime (.mov, .m4v), WMV (.wmv)
Length: up to 2 hours.
When a video takes more than ~20 minutes to load, it can be due to two reasons:
- The Wi-Fi connection is poor: turn off other devices using the same network, pause any streaming happening in another tab, or ask a colleague in a different location (with your same Role or delegated access to your account) to try uploading the video from their end.
- Vault server is busy due to multiple files queueing to be uploaded at the same time: please upload one video at a time, close other Vault tabs and make sure your colleagues aren't trying to upload heavy files at the same time. Refresh your browser and then then Re-Render.
If the issue persists for more than an hour, please contact Veeva Support.
Related Documentation:
Vault Help Documentation:
- Troubleshooting Renditions
- Source & Rendition File Limits
- Supported Video Files
- Attachment Size Limits
Knowledge Base Articles: