Question:
The administrator adds new value to a picklist for an object field. A user cannot select the new picklist value when creating an object record. Why is this?
Answer:
There are object type constraints on picklist fields. The new value needs to be relevant to a specific object type.
- Navigate to Admin --> Configuration --> Objects --> [Object]
- From the Object Types tab, open the details for the specified type field by clicking on its checkmark beneath the preferred object type. It is possible to access object type fields on the object type detail page.
- Click Edit.
- Select the Override picklist values for this object type checkbox.
- Select the applicable picklist value(s) from the Selected Values section and move them to the Available Values section. Values that do not apply can be removed.
- Click Save.
Related Documentation:
Vault Help Documentation: How to Set Up Object Type Picklists