Skip to main content
hamburger menu Created with Sketch.
Updates were made to the Support and Services ticketing processes. Click the link below the search bar for more information.

Search the Knowledge Base

Why is There a Duplicate QE: Change Control: Planning Workflow on a Change Control in Vault?

  • Updated

Question:

Why is there a Duplicate QE: Change Control: Planning workflow on a Change Control in Vault?

Answer:

There is an Entry Action on the Impact Assessment Lifecycle to move the Change Control to the Impact Assessment Completed state if all related Impact Assessments are in the Closed state:
mceclip0.png

This state will start the QE: Change Control: Planning workflow.

If this workflow is already active, a second duplicate will be created:

mceclip1.png

Vault assumes all Impact Assessments should be Closed before moving to the planning stage.

This issue will occur when a new Impact Assessment is created when the Change Control is already in the planning stage.

See the Change Control flow here:

mceclip2.png

To prevent this from occurring in the future add an Entry Criteria on the In Impact Assessment state of the Impact Assessment Lifecycle that requires the Change Control to be in the In Impact Assessment state.

This prevents the Impact Assessment from being able to start when you define the team if the Change Control is not in that state, so the user will be forced to complete the QE: Change Control: Planning workflow and select Revise Impact Assessment to move the record back to the appropriate state to initiate a new Impact Assessment:

mceclip0.png

 

Related Documentation:

Vault Help Documentation: Configuring Multi-Document Change Control 

Powered by Zendesk