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Error: 404 Error - When Clicking Links in Any Emails from Vault

  • Updated

Overview:

A 404 error occurs when users click on the links in any emails from Vault to open a report, a document, or a record using their SSO accounts.

 

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URL:

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Root Cause:

The error is caused by an invalid Identify Provider Login URL configured in Vault. The & character, between aspx and RelayState, should be a ? character according to the HTTP specification. The first query parameter must be designated with a ? and all subsequent query parameters are designated with a &. 

Solution:

An admin needs to do the following:

  1. Navigate to Admin --> Settings --> SAML Profiles --> [SAML Profiles].
  2. For the Identity Provider Login URL field, change & to ? between sso and RelayState.

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    The correct URL should be: 

    https://adfs.domain.com/adfs/ls/IdpInitiatedSignOn.aspx?RelayState={{#url_encode}}RPID={{#url_encode}}http://customer.vault.com{{/url_encode}}&RelayState={{{relay_state}}}{{/url_encode}}

Related Documentation:

Vault Help Documentation: About Deep-Linking (Single Sign-on Profiles)  

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