The user does not receive a password reset email when attempting to reset the user password in Vault.
There are multiple root causes for this issue.
The following are suggestions to resolve this issue for the affected user:
- On the local machine, check to determine if the email is in the SPAM folder
- Work with the company IT Department to ensure that the email is not delivered to the company email server SPAM folder by accident
- Work with the company local IT Department to add email@example.com to the company email white list
- If the company uses Microsoft Outlook, have local IT confirm if firstname.lastname@example.org needs to be added to the Safe Senders List at the user level.
If none of the suggested solutions resolve this issue, please open a ticket with Veeva Support.
Microsoft Help Documentation: Add recipients of my email to the Safe Senders List