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Vault User Does Not Receive Password Reset Email

  • Updated

Overview:

The user does not receive a password reset email when attempting to reset the user password in Vault.

Root Cause:

There are multiple root causes for this issue.

Solution:

The following are suggestions to resolve this issue for the affected user:

  • On the local machine, check to determine if the email is in the SPAM folder
  • Work with the company IT Department to ensure that the email is not delivered to the company email server SPAM folder by accident
  • Work with the company local IT Department to add vault-emails@veeva.com to the company email white list
  • If the company uses Microsoft Outlook, have local IT confirm if vault-emails@veeva.com needs to be added to the Safe Senders List at the user level.

If none of the suggested solutions resolve this issue, please open a ticket with Veeva Support.

Related Documentation:

Microsoft Help Documentation: Add recipients of my email to the Safe Senders List

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