Question:

Can a user be added as a Domain Administrator in Vault?

Answer:

In the event there are any active Domain Admins, one of them is capable of making this change. Vault customers should primarily make this change with the existing Domain Admin.

Veeva Product Support is not authorized to promote an existing Vault Owner to a Domain Administrator in customer Vaults. Vault Product Operations is authorized and capable of promotion.

If there is no active Domain Administrator, Open a Vault Product Support ticket to the Vault Product Operations Team to request the promotion of an existing Vault Owner to a Domain Admin.

Related Documentation:

Vault Help Documentation: 

• Managing Users Across Vaults

Thank you