An Account cannot be assigned to a Territory through Territory rules, even if the Account meets every rule criteria.
The IsExcludedFromRealign field is set as True on the Account which excludes the Account from Territory assignment rules.
The IsExcludedFromRealign field needs to be set to False on the Account record.
- CRM Help Documentation: Territory Management
- CRM Help Article: Removing the Territories From an Account That Is Assigned by Zip to Terr in CRM
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