Question:

How are territory values defined in specific Territory Utilities methods in Veeva CRM?

Answer:

The affected objects and fields are as follows:

Account

• Territory_vod__c - System-Handled
• Territory_Test_vod__c - System-Handled

Brick_to_Terr_vod__c

• Territory_vod__c - Customer-Editable

Zip_to_Terr_vod__c

• Territory_vod__c - Customer-Editable

Account_Territory_Loader_vod__c

• Territory_vod__c - System-Handled
• Territory_To_Add_vod__c - Customer-Editable
• Territory_to_Drop_vod__c - Customer-Editable

Manual_Territory_Alignment_History_vod

• New_Territories_vod - System-handled
• Previous_Territories_vod - System-handled

The delimiter for the values of these fields is a semi-colon.

Example:

;territory1;territory2;territory3;

Each territory value is the name of the territory, not the developer name. It is required to begin and end the values with a trailing semi-colon. When using the Territory To Add and Territory To Drop fields of the ATL object and the Territory_vod__c fields of the Zip to Terr and Brick to Terr objects, it is necessary to keep this convention.

It is also necessary to keep this format when only one record is provided.

Example:

;territory1;

Related Documentation:

CRM Help Documentation: 

• Territory Management Overview
• Tracking Manual Territory Alignment History

Knowledge Article:

• How to Locate Zip To Terr, Brick To Terr, Account Territory Loader Records Which do not Have Closing Semi-Colon Characters in their Territory_vod__c Fields in Veeva CRM?