Question:

How to grant Veeva Support Access as an Admin in Vault?

Answer:

To grant Support access to Vault to troubleshoot an issue:

1. Click Admin Gear.
2. Click Users and Groups.
3. Select the affected username.
4. Scroll to the bottom of the screen.
5. Under Veeva Support, select the Duration (how long to grant the technician access) period.
6. Click the Grant Access button.
   
   

Related Documentation:

Vault Documentation: Granting Access to Veeva Support