How to grant Veeva Product Support Access as an Admin in Veeva Vault?
To grant Veeva Product Support access to Vault to troubleshoot an issue:
- Click Admin Gear.
- Click Users and Groups.
- Select the affected username.
- Scroll to the bottom of the screen.
- Under Veeva Support, select the Duration (how long to grant the technician access) period.
- Click the Grant Access button.
Note: Longer Support Access (7 days to 30 days) may be necessary and requested in case of Product issue investigations. If deemed necessary, customers have the ability to manually revoke Support Access at any point.