How to grant Veeva Support Access as an Admin in Vault?
To grant Support access to Vault to troubleshoot an issue:
- Click Admin Gear.
- Click Users and Groups.
- Select the affected username.
- Scroll to the bottom of the screen.
- Under Veeva Support, select the Duration (how long to grant the technician access) period.
- Click the Grant Access button.
Vault Documentation: Granting Access to Veeva Support