Skip to main content
hamburger menu Created with Sketch.
Veeva Support is participating in a two-day Kickoff session on January 26-27. Support response times may be delayed during this time, but Veeva will continue to assist our customers in a timely manner. Thank you.

Search the Knowledge Base

How to Retrieve the .ipa File for CRM iRep When Using an MDM Solution?

  • Updated

Question:

How to Retrieve the .ipa file for CRM iRep when using a Mobile Device Management (MDM) solution?

Answer:

Customers want to use an MDM solution to deploy iRep rather than use the direct download link Online.

Use the following directions to pull the .ipa file for a customer MDM solution:

  1. Log into the Org as an administrator and click the iRep Install link.
  2. Another page loads.  It contains an install link: Download and Install Veeva CRM on iPad.
  3. Right-click this link and copy the link address. The link appears similar to:  itms-services://?action=download-manifest&url=https://na1.vod309.com/ipad/171.13.0/[bundle-id]/iRep.plist
  4. Remove everything before the  https:// and then change the .plist extension to .ipa
  5. The ending link appears similar to: https://na1.vod309.com/ipad/171.13.0/[bundle-id]/iRep.ipa.

If the iRep Install link is not active on the left-hand side of the Salesforce.com (SFDC) homepage, use the steps below to configure the link:

  1. Log into the Org as an administrator.
  2. Navigate to Setup --> App Setup --> Customize --> Home --> Home Page Layout.
  3. Click Edit next to the profile upon which the iRep install link should be active.
  4. Place a checkmark on the box titled iRep.
  5. Click Next.
  6. Ensure iRep is placed on the Narrow (Left) column.
  7. Click Save 
  8. Clear the Veeva Cache.

Related Documentation:

N/A

Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.

Thank you

Powered by Zendesk