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A Second Veeva CRM App is Installed When User Accepts Update

  • Updated

Overview:

After a user completes the initial sync of Veeva CRM App on an iPad, an Update Now button appears and a second App is installed on the user's device.

Root Cause:

The user is initially installing an incorrect application. After completing a sync, the Veeva CRM application verifies the installed version against the correct version for the syncing of the user's Org. If there is a mismatch, the correct app is installed after the user accepts the update.

Solution:

Ensure the user is installing the Veeva CRM app from the Install iPad Application link in the Sidebar on the Salesforce Home Page.

If a Mobile Device Management (MDM) solution is being used to deploy the App, be sure the correct IPA file is being distributed. Additional information on this process can be found in the Related Documentation section.

Related Documentation:

CRM Knowledge: How to Retrieve the .ipa File For Veeva CRM Application For iOS Devices When Using an MDM Solution?

 

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