Question:

What are the minimum requirements to access the sFTP site?

  Answer:

The user must have the following:

1. An active account
2. Be able to access the following address:
   
   AWS (RTSM URL: https://vrtsm.veeva.com)
   URL: sftp://sftp.vrtsm.veeva.com
   Protocol: SFTP
   Port (if required by FTP client): 22
   
   Prem (RTSM URL: https://rtsm-prod.veeva.com)
   URL: ftps://rtsm-prod.veeva.com
   Protocol: FTP
   Port (if required by FTP client): 990
   Encryption (if required by FTP client): TLS/SSL Implicit encryption
    
3. Have the ability to download and use either WinSCP or Filezilla.
4. Complete the following before attempting to log into the FTP site:
   
   The user account must be enrolled in Self-Service Password Reset. 
   To enroll, browse to https://rtsm-sspr.veeva.com and log in using the credentials sent to you in the email. 
   Follow the instructions presented upon login to complete the enrollment process. 
   
   NOTE: You will NOT be able to log into the FTP site until this is complete.
    
5. If you have any questions pertaining to configuring an FTP client, your IT helpdesk should be able to assist.
6. If you have any other questions please reach out to the RTSM Help Desk.

  Related Documentation:

  RTSM Documentation: N/A