Opening a Ticket for Product Support

Announcement:

To open a ticket for Veeva Support (Tiers 2 & 3 - for System Administrators):

Log into the Veeva Support Portal.
- If you do not have a Veeva Support Portal account, register at the Veeva Support Portal Account Request page.
Click the Tickets link.
Click the Create new ticket button.
Click the Support tile.
Click the Application Family and the Application related to your request.

For the following Application…	Select the following Application Family…
Approved WeChat, China CRM, China Engage, China Events Management, Platform	China CRM Suite
Align, Territory Designer, Vault CRM, Veeva CRM	CRM Suite
Crossix	Crossix Insights
OpenData	OpenData
Network, Nitro	Master Data Management (Network, Nitro)
CDB, EDC	Clinical Data Management
CTMS, eTMF, MyVeeva for Patients, SiteVault, Study Training, Vault Platform	Clinical Operations
PromoMats, Vault Platform	Commercial Content
MedComms, MedInquiry, Platform	Veeva Medical
Batch Release, LIMS, QMS, QualityDocs, QualityOne, Station Manager, Validation Management, Vault Platform, Training	Quality
Registrations, RegulatoryOne, RegulatoryOne-Claims, Submissions, Submissions Archive, Submissions Publishing, Vault Platform	RIM
Safety, SafetyDocs, Vault Platform	Safety
Patient, Prescriber	Veeva Compass
Vjitsushoka	Vjitsushoka

Once the Application Family is selected, the Application (Product) field is auto-populated with a list of choices. Select the Application. These are some examples:

.
Complete the required fields in the Support form.
- Enter a Subject, and include as many details about the issue as possible in the Description field.
- The Environment ID field is optional, but including that information at submission allows Engineers to start troubleshooting sooner.
Click the Submit button.

Result:

The ticket is routed to the appropriate Support team.

Note: Navigate to the Tickets page to review the status of your requests and to interact with Support on tickets.

References:

Product Support Portal