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Opening a Services Request Ticket

  • Updated
  1. Log into the Veeva Support Portal.
     
  2. Click the Tickets link.



  3. Click the Create new ticket button.



  4. Click the Services tile.

  5. Select the appropriate Service.



  6. Complete the intake form, including all required fields.
     
    • For IAAS/UPS requests, the Vault Product Area field is auto-populated. 
    • For Managed Services CRM requests, select the appropriate value in the CRM Product Area field. 
    • For Managed Services Network requests, select the appropriate value in the Network Product Area field.
    • For Managed Services Nitro requests, select the appropriate value in the Nitro Product Area field.
    • Managed Services Vault is for Asia customers only.

  7. Click the Submit button.

 

Result:

The ticket is routed to the appropriate team. 

 

Note: Navigate to the Tickets page to review the status of your requests and to interact with internal teams on tickets.

 

 

References:

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