Announcement:

To open a ticket for Veeva Support (Tier 1 - for End-Users): 

1. Log in to the Veeva Support Portal.
    
   • If you do not have a Veeva Support Portal account, register at the Veeva Support Portal Account Request page. 
     
     
2. Click the Tickets link.
   
   
3. Click the Create new ticket button.
   
   
   
   
4. Click the GSC End User Support tile.
   
   
5. Complete the required fields in the Support form.
    
   • Select the Application. 
     
     
   • Enter a Subject, and include as many details about the issue as possible in the Description field.
     
     
6. Click the Submit button.
   
   

Result:

The ticket is routed to the appropriate Support team. 

Note: Navigate to the Tickets page to review the status of your requests and to interact with Support on tickets.

References:

• Veeva Global Support Policy
• How to Contact Veeva Support (for End-Users)?