Announcement:
To open a ticket for Veeva Support (Tiers 2 & 3 - for System Administrators):
- Log into the Veeva Support Portal.
- If you do not have a Veeva Support Portal account, register at the Veeva Support Portal Account Request page.
- If you do not have a Veeva Support Portal account, register at the Veeva Support Portal Account Request page.
- Click the Tickets link.
- Click the Create new ticket button.
- Click the Support tile.
- Click the Application Family related to your request.
| For the following Application… | Select the following Application Family… |
| Approved WeChat, China CRM, China Engage, China Events Management, Platform | China CRM Suite |
| Align, Align+, Vault CRM, Veeva CRM | CRM Suite |
| Crossix | Crossix Insights |
| OpenData | OpenData |
| Network, Nitro | Master Data Management (Network, Nitro) |
| CDB, EDC | Vault Clinical Data Management |
| CTMS, eTMF, MyVeeva for Patients, SiteVault, Study Training, Vault Platform | Vault Clinical Operations |
| PromoMats, Vault Platform | Vault Commercial Content |
| Medcomms, MedInquiry, Platform | Vault Medical |
| Batch Release, LIMS, QMS, QualityDocs, QualityOne, Station Manager, Validation Management, Vault Platform, Vault Training | Vault Quality |
| Registrations, RegulatoryOne, RegulatoryOne-Claims, Submissions, Submissions Archive, Submissions Publishing, Vault Platform | Vault RIM |
| Safety, SafetyDocs, Vault Platform | Vault Safety |
| Patient, Prescriber | Veeva Compass |
| Vjitsushoka | Vjitsushoka |
- Complete the required fields in the Support form.
- Enter a Subject, and include as many details about the issue as possible in the Description field.
- The Environment ID field is optional, but including that information at submission allows Engineers to start troubleshooting sooner.
- Click the Submit button.
Result:
The ticket is routed to the appropriate Support team.
Note: Navigate to the Tickets page to review the status of your requests and to interact with Support on tickets.
References: