Skip to main content
hamburger menu Created with Sketch.
We are currently experiencing an issue with creating new support tickets from the Help Center portal. Some users are unable to select the appropriate form when submitting their tickets. We are working to resolve the issue.

Search the Knowledge Base

Medical Inquiry Fulfillment Tab is Not Displaying Results CRM Online

  • Updated

Overview:

The Medical Inquiry Fulfillment Tab is not displaying results online.

Root Cause:

This can be caused by a lack of Field Level Security (FLS) or missing Record Access.

Solution:

The following query is run on the Medical Inquiry Fulfillment Tab Online:

SELECT Product_vod__c,Account_vod__c,Status_vod__c,Delivery_Method_vod__c,Initiated_By_vod__c,Id,Name,Initiated_Datetime_vod__c,Account_vod__r.Id,Account_vod__r.Name FROM Medical_Inquiry_Fulfillment_vod__c where Status_vod__c != 'Completed_vod' and Account_vod__r.Id != null and OwnerId = 'xxxxxxxx' 

The following should be investigated:

  1. All fields need to be checked for proper Field Level Security. 
  2. Status_vod__c and OwnerId needs to be checked for accuracy.
  3. Check that the user has Record Access to the Account filled in the Account_vod__r.Id field.

Related Documentation:

CRM Help Documentation: Medical Inquiry Fulfillment

 

Powered by Zendesk