Overview:
A User creates a Related List Label.
However, the name of the Related List in the page layout is not the same as the defined Related List Label.
Root Cause:
The display shows differently due to the field having a translated label in the Translated Workbench, hence overriding the Related List Label.
Solution:
To check this, follow these steps:
- Navigate to: Setup --> Translation Workbench --> Translate.
- Select the Language as English.
- Select the Setup Component as Custom Field.
- Select the Object, such as Call Details.
- Select the Related List Label.
Related Documentation:
N/A