Question:

When loading data using Source Subscriptions for Countries where there are accentuated characters in HCP and HCO names, the letters are getting corrupted in the Network UI.  An example is shown below. What is the cause of this behavior? 

Example:

Locality in .CSV file: Münster 
Locality in Network UI: M�nster 

Answer:

In this case, the user needs to be sure to use the correct UTF-8 file formatting (instead of Western European) for the .csv file that is being used for the Subscription. That way, the accentuated characters are displayed correctly. 

Related Documentation:

Network Help Documentation: N/A  

Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.