Question:

Some customers require emails to be processed more frequently. A setting allows Scheduled emails to be processed every 10 minutes. The customer's market team needs to convey the details to the sales rep related to email sending time.

What is the exact email sending time for Frequently Processing Scheduled Emails in Veeva CRM?

Answer:

For the Frequent Email Scheduling Process, the run time is determined at the time of process enablement.

Example:

If the process is enabled by checking the checkbox in the ApprovedEmail Admin page at 1:03 pm, then the run time is 1:13 pm, 1:23 pm, 1:33 pm.  This is because the Scheduler processes all sent email records in the Scheduled status every 10 minutes.

Related Documentation:

CRM Help Documentation: Frequently Processing Scheduled Emails