Question:
The PDF opens properly but Vault fails to render the file and the Viewable Rendition is blurry, garbled or unreadable in Vault.
Answer:
There are three workarounds to make Vault render the file again without upload a new version (Source file). These options are ordered by convenience, so start with the first one and if that doesn't work continue with the following workaround:
- From the All Actions menu, choose Re-render Document.
- In the Metadata, scroll down to the Renditions section, delete the current rendition and Upload the file from there.
- Upload the file as if it was a Large Size Asset.
If the issue persists after trying these 3 workarounds, please contact Veeva 1st Line Service Center.
Related Documentation:
Knowledge Base Documentation:
What is a Re-Render Document in Vault?
How to Upload a Different Viewable Rendition to Document in Vault?
How to Upload Large Size Assets in Vault?