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The Territory_vod Field is Not Populated as Expected When Running the Mass Assignment Job in Veeva CRM

  • Updated

Overview:

Upon Running the Mass Assignment job in Territory Utilities, the Territory_vod field is not populated as expected in Veeva CRM. Several other pieces of misconfiguration are ruled out.

Possible Root Causes:

1. The issue may be caused because there are too many territory values in the Territory_vod field. Both the Territory_vod and Territory_Test_vod fields have a character limit of 255 (Text).

2. The user has no read/write access to object Zip_to_Terr_vod and/or Brick_to_Terr_vod.

Solution:

1. Check the points below:

  • Modify the Address, Account, Brick to Terr, or Zip to Terr data to assign a fewer number of territories.
  • Decrease the length of the Territory Names.
  • Generate assignments explicitly and use Account Territory Loader (ATL).
  • Use Veeva Align.

2. Grant read/write access to object Zip_to_Terr_vod and/or Brick_to_Terr_vod. If a particular organization only uses Brick-based Alignments, read/write access to the Zip_to_Terr_vod__c is also necessary, the same is true vice-versa.

Note: The issue may be noticed by locating cropped strings of the territory names or double semi-colons in Territory_vod / Territory_Test_vod.

Related Documentation:

CRM Help Documentation:

 

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