Overview:
Upon Running the Mass Assignment job in Territory Utilities, the Territory_vod field is not populated as expected in Veeva CRM. Several other pieces of misconfiguration are ruled out.
Possible Root Causes:
1. The issue may be caused because there are too many territory values in the Territory_vod field. Both the Territory_vod and Territory_Test_vod fields have a character limit of 255 (Text).
2. The user has no read/write access to object Zip_to_Terr_vod and/or Brick_to_Terr_vod.
Solution:
1. Check the points below:
- Modify the Address, Account, Brick to Terr, or Zip to Terr data to assign a fewer number of territories.
- Decrease the length of the Territory Names.
- Generate assignments explicitly and use Account Territory Loader (ATL).
- Use Veeva Align.
2. Grant read/write access to object Zip_to_Terr_vod and/or Brick_to_Terr_vod. If a particular organization only uses Brick-based Alignments, read/write access to the Zip_to_Terr_vod__c is also necessary, the same is true vice-versa.
Related Documentation:
CRM Help Documentation: