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Error: <Invalid authorization configuration> - When Logging into Vault Snap with SSO Account

  • Updated

Overview:

Veeva Snap is a mobile application for iOS™ devices (iPad®, iPhone®, and iPod Touch®) that allows the scanning and uploading of documents to a Vault using a device’s camera. If the Vault uses Single Sign-on (SSO), Veeva Snap redirects to the identity provider’s login page.

Veeva Snap is configured in an OAuth 2.0 / OpenID Connect Profile (Navigate to: Admin --> Settings --> OAuth 2.0 / OpenID Connect Profiles).

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When logging into Snap with an SSO account,  an Error: Invalid authorization configuration occurs.


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Root Cause:

The OAuth 2.0 / OpenID Connect Profile where Veeva Snap is configured is not selected in the SSO Security Policy that the user account uses.

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Solution:

The Domain Admin needs to select the OAuth 2.0 / OpenID Connect Profile where the Veeva Snap has been configured in the SSO Security Policy that the user account uses.

Use the following steps to do so：

  1. Navigate to Admin --> Settings --> Security Policies --> [Security Policy].
  2. Select an OAuth 2.0 / OpenID Connect Profile for the OAuth 2.0 / OpenID Connect Profile field. 

Related Documentation:

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