Overview:

The page layout of the default record type of call in the user's profile is not displayed when recording a call in CRM. Instead, another page layout is displayed.

Root Cause:

1. The user sets allowed call record types in the Veeva Setting (or Veeva Message) - ALLOWED_CALL_RECORD_TYPES. However, the default record type of call in the user's profile is not on the list.
2. The user defines the default call record type by account record type, populates the DEFAULT_CALL_RECORD_TYPE Veeva Message. This default overrides the call record type determined by the user's profile assignment. 

Solution: