Audience:
Admin
Application:
| Application (Product) | Application Area | Release Number | Release Number |
|
Veeva Align |
CRM Integration | 19R1 - Current (25R1) |
19R1 - Current (25R1) |
Issue:
Upon Pushing to CRM from Veeva Align, the following error appears:
Please delete all territory models not created by Align and try again.
Cause:
The cause of the issue is that there is another Territory Model in Veeva CRM, next to the VeevaAlign Territory Model.
Resolution:
Only one Territory Model when using the Veeva Align—Veeva CRM integration. All other Territory Models, regardless of their statuses, need to be deleted in Veeva CRM.
Note #1: In the event, there are CRM Managed territories, a second Territory Type needs to be created to differentiate between Align managed territories and CRM Managed Territories existing VeevaAlign Territory Model.
Note #2: Salesforce's Territory Models are not to be confused with Territory Models of the Modelling Environment in Veeva Align.
Additional Resources:
Align Help Documentation: Align-CRM Integration