Question:

When running the Push to CRM, the process fails on an error: AccountShare Failed to upsert. Reason: INVALID_CROSS_REFERENCE_KEY:invalid cross reference id:

Answer:

The Account record(s) referenced in the error report are deleted in CRM but not flagged as CRM is deleted in Align. Do the following:

• Flag the account(s) in question as CRM is deleted as Yes in Align.

Related Documentation:

Align Help Documentation: N/A  

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