Question:

Why does the customTextToken in an Approved Email enforce the first letter to be a capital in CRM for iPad?

Answer:

The most common cause for this is related to iPad functionality and not directly related to the functionality of CRM for iPad.

The iPad has a setting called Auto-Capitalization which capitalizes the first character in a textbox. This setting can be changed via the steps below:

1. From the iPad Home screen, click on the Settings button.
   
    
2. Click on General on the left, and then click Keyboard.
   
   
    
3. Then toggle the Auto-Capitilization option to off to no longer enforce the first character in a textbox to be capitalized.
   
   
    

Related Documentation:

CRM Help Documentation: N/A