Skip to main content
hamburger menu Created with Sketch.
Veeva Support US Holiday: Jan 16th - Limited staff, please plan accordingly

Search the Knowledge Base

eSignature Error with SSO When Using Vault

  • Updated

Overview:

Unable to complete eSignature task using SSO credentials.

Root Cause:

Configuration within Identity Provider are not configured to support eSignature.

Solution:

eSignature Requirements:
  • SP-Initiated SAML Model
  • ForceAuthN = true
eSignature requires that the Single Sign On Identify Provider is configured as an SP initiated SAML Model, as well as the attribute of ForceAuthN is set to true. These vary based on IdP configuration and template settings.

Consult your IdP settings and configurations to ensure that these are configured in the SAML 2.0 template.

Related Documentation:

Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.

Powered by Zendesk