Question:

Why are there unexpected results when searching for a specific Veeva Network Entity ID?

Answer:

When searching for a specific Network Entity ID (VID), sometimes a different record is returned than is expected. This happens because the VID that was searched on is the loser in a merge between two records. Determine if this is the case by reviewing the URL of the profile page in the browser.

Example URL:

The 18 digits following the q= is the VID that was entered in the search. The 18 digits following the #!entity/ in the URL is the VID of the winner of the merge between VIDs 876543210987654321 and 123456789012345678.

Access the merge loser by entering the VID in the URL directly after the #!entity/.

Example URL:

The status of this record is Merged Into, indicating it was the losing record in the merge.

Related Documentation:

Network Documentation: Merging and unmerging Records

Thank you