Question:

How to refresh an existing Veeva Network sandbox instance? 

Answer:

In order to Refresh an existing Network Sandbox Instance, do the following: 

1. Identify the 5-digit instance ID associated with the sandbox instance to be refreshed.
2. Identified the 5-digit instance ID associated with the instance to refresh from.
3. Open a ticket with Veeva (Network) Support supplying the information above.

Network Support relays this request to the Network Developers for completion. The Engineer assigned to the Support ticket notifies the requester when this is completed. 

Please note that the Operations Team requires the request to be submitted one week prior to the expected start date. This provides Operations with the required time necessary to complete the Refresh. If there is a specific date where this needs to be completed by, the requestor should provide it in the Support ticket so the date can be relayed to Operations.

The time it takes to complete a Refresh is dependent on many variables and therefore, does not have an anticipated completion time. Support keeps the requestor notified of any updates during the process.

Related Documentation:

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Thank you