Question:
How many times does Veeva CRM attempt to resend an Approved Email that has bounced back from delivery?
Answer:
CRM stops attempting delivery after one hard bounce.
With soft bounces, CRM keeps trying to deliver, but eventually, stops trying to deliver in accordance with the receiving Email Service Provider's feedback.
Related Documentation:
- CRM Help Documentation - Components of Approved Email
- Mailgun Help Center - What is the difference between hard and soft bounces?