Overview:
1. When standard Time_vod__c picklist values are used Online, the Time Off Territory (TOT) record appears correctly as an All Day event Offline:
2. However, if custom Time_vod__c values are used Online, the TOT record does not appear as an All Day event. It appears under 00:00:
Answer:
Custom Time_vod__c picklist values are not supported Offline and this is the expected behavior. In order to resolve this, please use or revert back to the standard Veeva provided Time_vod__c picklist values and API Names:
- AM Off - AM Off
- PM Off - PM Off
- All Day - All Day
- 2 Days - 2 Days
- 3 Days - 3 Days
- 4 Days - 4 Days
- 5 Days - 5 Days
- Hourly - Hourly
Related Documentation:
CRM Documentation: Creating Time Off Territory in My Schedule